At Clutiva, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos and order details.
Eligible Returns
- Damaged or defective products
- Incorrect item received
- Missing items from an order
Non-Returnable Items
- Products damaged due to misuse
- Products without original packaging
- Sale, clearance, or customized items (if applicable)
Refund Process
Once the returned product is inspected and approved, refunds will be processed to the original payment method within 5-7 business days.
For assistance, please contact our customer support team.